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Terms and Conditions


TERMS AND CONDITIONS OF SALE It is expressly understood and agreed that all sales shall be subject to the following items and conditions and those contained on the face hereof:

1. DISCLOSURE: Satellite Family is an Authorized Retailer for DirecTV, Inc. (DirecTV). By placing your order by phone or via the Internet with Satellite Family, you are agreeing to the following terms and conditions governing your purchase of merchandise, and/or services from Satellite Family. It is understood that Satellite Family is not DirecTV but is an authorized DirecTV dealer/reseller. All installations are performed by DirecTV and its subcontractors.

2. LIABILITY: Satellite Family shall not be liable for loss or damage of any kind resulting from delay or inability to deliver, or failure to deliver caused directly or indirectly by acts of God or the public enemy, riots, accident, strikes or differences with labor, labor shortage, inability to obtain material or equipment, or transportation or fuel, explosions, epidemics, quarantine, restrictions, unusually severe weather, compliance with or the operation of any applicable governmental legislation, regulation, directive or order of any government or of the United States or of any state or other political subdivision thereof, judgments or order of any court of competent jurisdiction, order or rulings of any board, agency, commission, officer or other competent governmental authority, of any government of the United States or of any state or other political subdivision thereof, or any other thing beyond Satellite Family's absolute and unconditional control: Satellite Family shall not be required to use overtime labor, nor to expend any monies whatsoever to cure any such delay or failure to deliver. In the event of such delay, the date of delivery of this order shall be extended by a period of time approximately equal to the time lost by reason of the delays. In the event of any partial failure to deliver so caused, Satellite Family shall have the right to prorate payment for such of the merchandise as it could and did in fact deliver, whether or not delivery of the same may have been delayed.

3. WARRANTIES AND LIABILITIES OF Satellite Family:
EXCEPT AS HEREIN SET FORTH , Satellite Family MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESSED OR IMPLIED, WITH RESPECT TO THE MERCHANDISE, AND THE BUYER HEREBY EXPRESSLY WAIVES ALL SUCH WARRANTIES, GUARANTEES AND REPRESENTATIONS INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABLITY OR FITNESS FOR A PARTICULAR PURPOSE. Satellite Family SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES SUSTAINED BY BUYER ARISING OUT OF THIS TRANSACTION.

4. EARLY TERMINATION OF SERVICE FEE:
You agree to a monthly programming package which includes a minimum of the Total Choice Package programming service and agree to maintain such service, without interruption during your 12 (twelve) month service commitment. In the event that the required programming service is terminated or downgraded below the required minimum level prior to the completion of the first twelve months, you agree to pay Satellite Family an early termination fee of $195. Satellite Family may, at it's discretion, bill you or charge your credit card for this early termination fee plus all costs associated with collecting this fee. Your use of the services provided by Satellite Family and DirecTV shall confirm your acknowledgment of this fee. In the event you contest this amount or the charge is dishonored or rejected for any reason, Satellite Family shall have the right to report the matter to national credit reporting agencies and may pursue any other legal remedy as necessary. You further agree to pay any 3rd party collection costs. Note: Moving? No Problem! Just take your existing receivers with you. DirecTV will professionally install them in your new home free of charge, thus avoiding any potential early termination fee's associated with a cancellation or termination of service.

PLEASE NOTE: IN THE EVENT THAT YOU SEE FIT TO DISPUTE ANY CHARGES MADE TO YOUR CREDIT CARD, PLEASE CONTACT US VIA PHONE OR VIA E-MAIL SO THAT WE MAY PROPERLY AND SATIFACTORILY SATISFY THE DISPUTE, PRIOR TO DISPUTING ANY CHARGE DIRECTLY WITH YOUR CREDIT CARD COMPANY AND/OR FINANCIAL INSTITUTION. IN THE EVENT THAT A REFUND REQUEST HAS BEEN GRANTED AND IT IS LATER DETERMINED THAT A DIRECTV SATELLITE TV SYSTEM INSTALLATION HAS TAKEN PLACE IN YOUR HOME, WE DO RESERVE THE RIGHT TO RE-CHARGE YOUR CARD THE PREVIOUSLY REFUNDED ACTIVATION FEE.

5. CLERICAL AND STENOGRAPHICAL ERRORS: Obvious Quotation or Purchase Order clerical and stenographic error(s) of Satellite Family or Buyer shall be subject to correction, after notification thereof of such error(s), and both parties hereto agree to such corrections. While information contained herein is deemed to be accurate, we cannot be made responsible for errors and/or omissions. DirecTV promotions may and do change often and cannot, under any circumstance be made retroactive. As an authorized retailer of DirecTV's programming packages and promotions, we hereby represent that we have no control over promotions and/or pricing of DirecTV products and that DirecTV shall be the sole determining party as to any consumer entitlements under a DirecTV promotion.

6. APPLICABLE LAW: The entire Transaction shall be governed by the applicable provisions of the Uniform Commercial Code of the State of California; Satellite Family accepts Buyer's order only upon the condition that Buyer assents to all of the terms and conditions contained herein. All such terms and conditions shall be deemed accepted by Buyer if:

a. Buyer does not object in writing thereto within the time provided by this paragraph; or

b. Buyer accepts, uses or exercises control over the goods which are the subject of the contract. Any objection by Buyer to any of the terms or conditions hereof shall be effective only if received by Satellite Family at its main office prior to the first occurrence of the following:

  1. The creation and acceptance of a DirecTV installation appointment.
  2. The completion of installation appointment and activation of DirecTV satellite TV equipment.

7. ENTIRE AGREEMENT: This instrument contains all the terms and conditions with respect to the sale and purchase of the material or merchandise described hereof, and supersedes any and all other instruments or agreements, and no change or modification of these terms and conditions shall be of any force unless such change or modification shall be executed by an authorized officer of Satellite Family. The terms and conditions as set forth in this instant instrument shall supersede any provision, terms and conditions contained on any purchase order, confirmation order or other writing that Buyer may give or have received, and the rights of the parties shall be governed exclusively by the provisions, terms and conditions hereof. Satellite Family makes no representations or warranties concerning this confirmation except such as are expressly contained herein and this confirmation may not be changed or modified orally.

BY ORDERING FROM Satellite Family, I HEREBY ACKNOWLEDGE THAT I HAVE READ THE ABOVE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE LEGALLY BOUND BY THEM.
*Activation Fees may apply